Customer Success Strategies

Your customer’s experience after they buy your product or service can make or break your reputation – and future sales. When you view their post-purchase process as a funnel, starting with a strong feedback and support process, you’ll only end up with happy, satisfied customers for life.

The Three Times Your Customer Needs to Hear from You

Have you ever had that friend that only hits you when they need something? It’s usually out of the blue, and after they’ve got what… Read More »The Three Times Your Customer Needs to Hear from You

When Should A Small Business Start Using a CRM?

These days, customer interactions are more than welcoming them into your store and wishing them a great day. CRM software (customer relationship management) is an… Read More »When Should A Small Business Start Using a CRM?

How to Get More Customers Like Your Best Customers

The American businessman and author Michael LeBouef once said, “A satisfied customer is the best business strategy of all.” Isn’t that the truth? You could… Read More »How to Get More Customers Like Your Best Customers

Turn Booked Calls into Closed Deals

The dancer and choreographer Twyla Tharp once said, “Creativity is not just for artists. It’s for business people looking for a new way to close… Read More »Turn Booked Calls into Closed Deals